As we start to get the ball rolling with our new Social Media strategy over here at Frost & Sullivan, I want to make sure that I help spread the word about a free live eBroadcast taking place on Thursday, May 6th @ 11am PT. This will be perfect for any customer experience, call center or customer service executives looking to get an insight on current best practices and key takeaways. I know that this is short notice, but hey, its free!
Click HERE for the link and to register.
Straight from the 6th Annual Customer Contact 2010, East: A Frost & Sullivan Executive MindXchange, this eBroadcast has been designed to provide you with key takeaways, insights and “aha” moments from the event to further support your contact center.
The following takeaways will prove instrumental in improving your bottom line:
- Understanding the customer experience
- The online engagement plan to meet customers directly
- Empowering the contact center with enterprise customer data
- Improving the customer’s experience by hiring the right agent
As I mentioned, we are still getting the ball moving on this end, so be sure to check back and keep an eye on our other channels for more updates!