New eBulletin Out Now!

Customer Contact eBulletin

Customer Contact eBulletin

June 2010 Vol. 3 Issue 2


  • MARKET INSIGHTSocial Networking for Customer Contact Trend ReportJoe Outlaw, Prinicipal Analyst, Contact Centers; Frost & Sullivan
  • EXECUTIVE INTERVIEWHewlett-Packard’s Social StrategyBret Potts, VP of Global Consumer Web Support and Content Delivery, HP
  • POINT OF VIEWContact Center Redefined Pat Perdue, Director, Call Center Operations; DRAFT FCB
  • ANALYST INSIGHTIntegration is Critical for Unified Enterprise Communications Melanie Turek, Industry Principal; Frost & Sullivan
  • STRATEGY SESSIONThe Impact of Social Networks in the Contact CenterAltitude Software
  • RECOMMENDED READINGSocial Media and The Contact Center for DummiesWritten by Paul Dunay, with Colleen Totz Diamon; Reviewed by Jessica Gordon, Managing Editor, eBulletins; Frost & Sullivan

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