A First-Timers Guide To Attending a Customer Contact MindXchange

Networking Pic

Q: What is a Customer Contact MindXchange and how is it different from the Customer Contact Series?

A: The Customer Contact MindXchanges are the senior networking and best practices events that are a part of the Customer Contact Series.  They are three-day, highly interactive events that are designed to bring together leaders in the customer service, experience and contact center fields.  A Customer Contact MindXchange is not a trade show, and audience members should anticipate a high level of interactivity.

The Customer Contact Series is the continuous year-round community in which Customer Contact MindXchanges are a part of.  In addition to MindXchanges, the Customer Contact Series includes quarterly eBroadcasts (live webcasts), eBulletins and social media interactions all fostering best practices of customer contact.

Q: When and where are the Customer Contact MindXchanges?

A: The current Customer Contact MindXchanges are:

Q: Can I attend a Customer Contact MindXchange?

A: Frost & Sullivan’s Customer Contact MindXchanges are not open to the public.  As the events are designed as senior level networking and best practices events, those interested must meet a set of criteria in order to ensure the credibility of our audiences:

  • Annual Revenue >$500M *
  • Director-Level Title or Above* (Sr. Director, VP, CEO, etc.)
  • Only end users will be considered  (Solution providers and consultants will not be admitted to avoid sales pitches.)

*Exceptions may be made on a case-by-case basis pending approval.  Please contact me for more information.

Q:  I’d have to be sure that companies of a similar level to mine will be attending to make sure this is a good fit for me.  Who else will be attending the Customer Contact MindXchange?

A: The following is a participant snapshot of companies that will be represented at this year’s Customer Contact, 2010: West MindXchange on October 17-20, 2010 in La Jolla, CA at the Hilton La Jolla Torrey Pines.


  • Acer America Corporation
  • ADP
  • American Century Investments
  • American Family Insurance
  • Asurion
  • AT&T
  • Bath & Body Works
  • Bell Aliant
  • Carey International
  • Coca-Cola Enterprises
  • Coinstar
  • Commerce Bank
  • DIRECTV, Inc.
  • Experian Consumer Direct
  • EZLinks Golf
  • Farmers Insurance
  • FedEx Services
  • Health Care Services Corporation
  • Hewlett-Packard
  • Ingersoll-Rand Security Technologies
  • Intuit
  • Kennametal
  • LaCrosse Footwear
  • Nationwide Financial
  • NCCI Holdings, Inc.
  • NEW Corp
  • Pleasant Holidays, LLC
  • Progressive
  • Quest Diagnostics
  • Research In Motion
  • Salesforce.com
  • Schneider Electric (Mexico)
  • Scotiabank
  • Serena Software, Inc.
  • State Farm Insurance
  • Travelocity.com
  • UnitedHealthcare
  • United Parcel Service of America, Inc.
  • USAA
  • Verizon Wireless
  • Zappos.com

Q: Where can I find more information about the actual content of the Customer Contact MindXchanges?
A: The following are a list of information resources for the Customer Contact MindXchanges:

Customer Contact 2010, West: MindXchange |  Oct 17-20, 2010; La Jolla, CA


Customer Contact 2010, Europe: MindXchange | Nov 7-9, 2010; Edinburgh, Scotland

Q: How do I register?

A: Please direct all registration inquiries directly to me at ian.lyckland@frost.com or (516) 255-3809.


– i


One response to “A First-Timers Guide To Attending a Customer Contact MindXchange

  1. Pingback: Current CCW Participant Snapshot |

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s