Just a quick reminder to everyone that this Thursday, September 23rd, sees the launch of Frost & Sullivan’s latest eBroadcast – a webcast entitled “The Enterprise Desktop: From Service Obstacle to Experience Enabler”
Do you continue to try to wrap processes and people around your technology? As customer contact centers try to wrap processes and people around their technology, customer dissatisfaction and thousands of dollars in lost productivity continue to occur. The challenge is to eliminate obstacles to service delivery by bending information and technology around great customer and employee processes to improve productivity, lower costs, and provide a better customer experience.
Join Frost & Sullivan, IRT and Cicero for a live 30-minute eBroadcast to learn how you can leverage existing servicing technology and make it work better for your employees, business, and customers.
During this complimentary eBroadcast, learn how:
- Revamping the agent’s work environment can improve the customer experience
- The five biggest productivity killers can be eliminated with next generation desktop technology
- To transform an enterprise desktop from service obstacle to customer experience enabler
Join us as we discuss the Enterprise Desktop, where the customer experience is really defined. Share your viewpoints with our experts during our interactive 10-minute Q & A following the presentation.