As a gift to our followers, I have posted up the presentation slide decks from Customer Contact 2010, West below… days before they will be up on Frost.com. For those who were lucky enough to be on-site to see the speakers deliver their presentations, use these as a supplement to your notes. For those that couldn’t make it, use them as a benchmarking tool to gauge the caliber of our keynotes and leverage them to try and make it out next time! Please contact me if you have any question.
- Emily Yellin; Author, “Your Call Is (Not That) Important To Us”: Yellin_Slide Deck
- Graham Kingma; Head of Call Center Operations, WIND Mobile: Kingma_Slide Deck
- Misty Hall; VP Operations, Chase: Hall_Slide Deck
- Michele Crocker; VP Worldwide Distributor Service Optimization, HERBALIFE: Crocker_Slide Deck
- Kevin Raftery; Executive Director eSales and Service, AT&T: Raftery_Slide Deck