Over 100 of your peers from companies such as Home Depot, Target and Best Buy plan to attend the 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange, April 14-17, 2013 at the Marriott Marco Island Beach Resort, Marco Island, FL.
At this event your competition will:
- LEARN NEW TRENDS AND STRATEGIES: Over 38 hands on workshops and Executive Insight Presentations with speakers such as Steve Riddell, Chief Operating Officer, Blinds.com PLUS Keynotes from Jeff Hargett, Senior Corporate Director of Culture Transformation, Ritz-Carlton Leadership Center on Radar On-Antenna Up: How the Ritz-Carlton Fulfills Their Guest’s Unexpressed Wishes and Needs and Captain Denny Flanagan, the “Customer Service Captain” on The Secrets to Uplifting Service and Unbeatable Customer Care.
- TOUR THE SONY CUSTOMER EXPERIENCE CENTER Handling close to 100 Million customers, web and call interactions for North and South America in English, Spanish and Portuguese, the center supports over 38,000 different product models and houses the award-winning Sony Social Media Command Center.
- NETWORK: Sharing, questioning and benchmarking with the best companies in the industry such as Zappos and Macys. An entire day is devoted to meeting people and exchanging ideas at networking activities that include a Golf Scramble and Island Excursion.
- Don’t get left behind! REGISTER TODAY to join the best in the Customer Contact industry.