Bringing Customer Interactions Home: Whitepaper & Video

Customer contact agents must be highly skilled, quick-thinking, and empathetic. Customers often reach out to agents only after trying, and abandoning, less-expensive self-service options.
The work-at-home agent model has emerged as a means to manage live agent interactions affordably and flexibly. The model attracts and retains quality personnel, regardless of their location or their ability to commute. It permits work on demand.

For full whitepaper and video, click: http://bit.ly/SY5q7tBringingHome

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