Today’s contact center is under a constant state of evolution. But despite this evolution, the golden rule still applies — do unto others as you would have them do unto you. http://bit.ly/161Yxiz
Maintaining this degree of service excellence starts with the contact center agent. Giving your agents the tools they need to succeed is a form of proactive engagement that they can bring directly back to your customers to deliver better results.
In this issue of the Quarterly Customer Contact eBulletin, we take a look at engagement strategies as well as provide a recap of our recently completed 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange.
Download this complimentary eNewsletter: http://bit.ly/161Yxiz