Bringing Proactive Engagement to the Call Center: Download Complimentary eNewsletter by Frost & Sullivan

Today’s contact center is under a constant state of evolution. But despite this evolution, the golden rule still applies — do unto others as you would have them do unto you.

Maintaining this degree of service excellence starts with the contact center agent. Giving your agents the tools they need to succeed is a form of proactive engagement that they can bring directly back to your customers to deliver better results.

In this issue of the Quarterly Customer Contact eBulletin, we take a look at engagement strategies as well as provide a recap of our recently completed 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange.

Download this complimentary eNewsletter:


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