Join Your Customer Contact Peers in Lisbon, Portugal

BSkyB, Blizzard Entertainment, Vorwerk International, ING Bank Romania, Nokia plus many more, plan to attend the one and only 8th Annual Customer Contact 2014, Europe: A Frost & Sullivan Executive MindXchange, 9- 11 June 2014 at the Marriott in Lisbon, Portugal. 

The 8th Annual Customer Contact 2014, Europe: A Frost & Sullivan Executive MindXchange will offer you the opportunity to share, question and benchmark with the best companies in the industry such as Metlife Iberia, Philips Healthcare, and Trainline.com. You’ll hear about the latest trends and discover unique strategies over the course of over a dozen hands-on interactive sessions and Executive Insight Presentations. KEYNOTE speakers will present on:

  • Super Agent 2020: The Future of the Contact Centre by Nicola Millard, Customer Experience Futurologist, BT  
  • Opening up a New World – As Customer Experience Increasingly Becomes a Core Competitive Differentiator What Now for the Contact Centre? by Peter McKenzie, Barcelona Service Center Site Head & EMEA Consumer Banking Operations & Technology CAO, Citi

The three tracks include:

  • Customer Touchpoints and Experiences
  • Customer Care Excellence
  • Perspectives on Customer Interaction

REGISTER TODAY! Make sure to also sign up for a tour of Lisbon’s most innovative Contact Centres.

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