There are only 25 seats still available for our 9th Annual Customer Contact 2013, West: A Frost & Sullivan Executive MindXchange, October 20-23, 2013 in Tucson, AZ. We are almost filled to capacity so register now and secure your spot.
Get the latest trends and strategies at over 30 hands-on workshops and Executive Insight Presentations. Our interactive sessions and non-stop networking opportunities are designed to foster the ability to share, question and benchmark with Customer Management industry leaders and provide key take aways that can be implemented immediately upon your return to the office.
You will leave with many action items including but not limited to:
Templates for training, developing and supporting agents to create an engaged workplace.
Best practices for combining customer feedback management with existing initiatives like quality management and speech analytics.
Insight in how to hire, train, and motivate remote agents.
Frameworks to validate customer experience in a world of mobile applications.
Ticks and Tricks for utilizing the versatility of a modern game approach across functions and activities.
If you are an individual responsible for Contact Centers, Customer Analytics, Customer Experience & Loyalty, Operations or Quality Assurance then this event is the best investment you can make for your professional development.
Guarantee your organization employs the best strategies for growth in 2014. REGISTER TODAY or email us at firstname.lastname@example.org to grab one of the remaining 25 available spots. We look forward to seeing you there.