Customer Contact Europe: A Frost & Sullivan Executive MindXchange

Wow, what a great line up so far for The 6th Annual Customer Contact Europe, 2012: A Frost & Sullivan Executive MindXchange:

We have an outstanding group of presenters from multiple industries and across 11 countries:

* Elizabeth Arden, Andrew Mends, Customer Service Director International
* Leica Geosystems, Edward Caulfield, Vice President Customer Service and Support – Switzerland
* TomTom, Bryce Coté, Vice President Customer Care – Netherlands
* NH Hotels, Alexandra De Silva, Director Central Reservations & Customer Service – Spain
* Spanair, Manuel González Frutos, Sales Service & Contact Center Director – Spain
* Frost & Sullivan, Stephen Loynd, Global Program Manager – Customer Contact – USA
* SEB Bank, Sören Lundgren, Head of Service Management and Customer Experience – Sweden
* DHL Express, David Richards, Senior Director, Commercial Systems – Belgium
* T-Mobile Czech Republic a.s., Jan Šafka, Vice President of Transformation and Innovation CS Europe – Czech Republic
* BioWare Ireland, Galway – Electronic Arts Inc., Jason Scott Livingston, Director of Customer Services – Ireland
* bpost, Jan Smets, Director Marketing & Customer Service – Belgium
* UPC Poland, Miroslaw Suszek, Chief Operating Officer – Poland
* Maersk Line, Jesper Engelbrecht Thomsen, Vice President Customer Service – Denmark
* Electrolux, Brad Tribble, Vice President Customer Care & Aftermarket Business, EMEA – Netherlands
* Weight Watchers International, Stephen West, Interim Customer Service Director – UK
* The WOW! Group, Derek Williams, Author and Creator of The WOW Awards – UK

Register Today:


One response to “Customer Contact Europe: A Frost & Sullivan Executive MindXchange

  1. Irvin Thresher

    Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.”

    Take a look at the most recent short article on our own website

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